Job Description

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UPMC Grandview Surgical Associates

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

No weekends or holidays

UPMC Grandview Surgical Associates is seeking a motivated and compassionate team member to join our busy, high-volume surgical practice. This role offers the opportunity to work alongside a large, collaborative team of 10 physicians while supporting patients throughout their surgical care journey.

The Ideal Candidate Will:

• Be comfortable working in a fast-paced, high-volume environment

• Have prior surgery scheduling experience (preferred)

• Demonstrate strong teamwork and collaboration skills

• Provide excellent customer service with a patient-first mindset

• Exhibit strong organizational skills and attention to detail

• Be able to prioritize tasks effectively and manage multiple responsibilities

• Possess strong computer and administrative skills

• Be adaptable, dependable, and eager to support the needs of the practice

Purpose:

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.

• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.

• Ensure that informed consents are signed.

• Provide patients with pre and postoperative instruction according to service specific guidelines.

• Coordinate patient education seminars and schedules physicians accordingly.

• Collect data for research study.

• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.

• Ensure all billing and insurance information is current and accurate.

• Complete special projects as assigned.

• Act as liaison between patient and referring physicians.

• Obtain pre-certification and/or referral prior to the date of the procedure.

• Coordinate and track internal and external marketing efforts.

• Attend and schedule department meetings.

• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

• High school diploma or equivalent required.

• Completion of a medical assisting program or 2-4 years experience in a medical field.

• Proficiency in medical terminology preferred.

• General knowledge of computer software and practice management databases is essential.

• Knowledge of the Epic practice management programs preferred. Strong organization, time management and interpersonal skills.

• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

• Ability to deal compassionately and professionally with patients is essential.

• Work independently and possess sound decision-making skills.

• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

• Ability to prioritize work demands.

• Ability to consistently maintain confidentiality with regards to all job assignments and related information.

• Access to medications is limited to the distribution of the medication to the nurse.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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