Job Title: Outdoor Power and Tool Parts Team Member
Department: Parts Department
Overview: Responsible for customer service to both the external and internal parts customer. External: Serving the customer at the counter and on the phone with parts lookup, and special order of outdoor power and tool parts; Internal: Serving our technicians with relevant parts and follow up of outstanding parts orders.
Essential Duties: Looks up parts using various vendor softwares to find the part that our customers need for their tool/unit Orders and checks in parts and sales orders Creates special orders for retail customers' and technicians orders Looks up and orders all parts in a timely fashion Delivers parts to technicians when they are in Assists and stocks retail products - belts, filters, oil, etc. Follows up weekly with special order parts and attachments to verify orders are placed and available from vendor Maintains and keeps all location codes for area of responsibility Answers phone in timely manner for incoming parts inquiries Assists Outdoor Power sales when possible
Job Particulars Full-time averaging 42.5 hours annually - more in the busy season (Spring) and less during the slower months (Winter) Must be willing to work Saturdays and Evenings
Education and Experience High School or Equivalent Education Understanding of outdoor power and tool operation and maintenance Ability to lift 30 lbs repeatedly
At Hartville Hardware and Lumber, we serve others as we would want to be served. If you want to join our team that works each day to go beyond our guests' expectations, please apply for this great opportunity.
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